Privacy Policy

Delivery Information

When an order is placed, it will be delivered to the address provided at the time of purchase. All orders are dispatched within 24 hours of order confirmation and delivered between Saturday to Thursday - 08:00 AM to 01:00 AM (Midnight), Friday - 10:00 AM to 12:00 AM (Midnight) every day excluding public holidays. Our delivery service will contact you prior to the delivery to confirm availability. If our delivery service is unable to deliver for any reason, you will be contacted via telephone the following day to arrange an alternative delivery date. Also, you will be required to sign a delivery receipt at the same time of delivery.

For inquiries regarding delivery service, you may contact 7048 1616 for details.

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination.

Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details you have provided to advise you. Prescription medications will require an upload of the copy of the prescription and original prescription to be provided at the time of delivery. Insurance is also accepted but documents have to be uploaded during the order process.

In case that incorrect contact details have been provided, re-delivery will be charged as per package weight and destination.

Should in incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.

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Family Pharmacy Group
Family Pharmacy is a division of Family Medical Company, established in 1989. We were proud to be one among the pioneers in this field in Qatar. Family Pharmacy is under the wise chairmanship of Mr.Abdul Razak Al-Rais. He is a prominent Qatari businessman with considerable business expertise and experience over a period of 40 years. His parent company is Al-Rais Trading, a pioneer in the field of Air-conditioning and household appliances in the State of Qatar. He is a keen supporter of many welfare projects in the state and many philanthropic activities elsewhere in the globe
Vision
Our vision is to tell the world that the greatest medicine is not to need it! ​Our business philosophy is based on having a healthy community that relies least on medication but on wellness.
Mission​
Our mission is to educate our customers with professional advice on all aspects of medicines and encourage them to lead a healthy life without it.
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